DROP OFF
Smile 101
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1. Say hello and put password in
Hello
Hi, can you put some heels on these? Sure, we’ll take a look at them for you ... Thanks, they’re my fav’s |
2. Make an invoice
...you’ve been here before haven’t you?
Yes What's your last name? Toms And your first name? Adele |
3. Invoice repairs asked for
Ok Adele so we’ll put some new heels on these….
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4. Look for other repairs
How are the fronts feeling?
Yes they are a bit thin, what can you do about it? We can replace that sole for you ... let me just work out the best way to do that... OK... So you are looking at $84.70 for soles and heels for the pair ... OK |
4.1 Payment
So we have the heels and soles it’s $84.70 …we’ll have them ready ... on ... Friday ... at 11 am ... is that soon enough for you?
Yes thanks that’s great It’s $84.70 thank you... Sure |
5. Explain receipt
Ask for <shoes/boots/bag> under <surname>, they’ll be ready... <day> at 11am
Ok Thank you Adele, see you Friday. Ok great….bye |
drop_off_smile.pdf |
Take the test >
https://docs.google.com/document/d/1ruaesBvDCArDHpZNcCaZ4TjVBO-0rf-GOT0LJ5Rl0JY/edit
https://docs.google.com/document/d/1ruaesBvDCArDHpZNcCaZ4TjVBO-0rf-GOT0LJ5Rl0JY/edit